Customer Service - Contact Us, FAQs, Self-Service | ACE Cash Express (2024)

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We're Here to Help

TheACE Cash ExpressCustomer Service team is here to answer your questions and provide support for our products and services. On this page you'll find frequently asked questions, self-service options, and complete contact information by topic and department. We want you to receive the best customer service possible so you get solutions for your account issues and the information you need when you need it.

Frequently Asked Questions

Do you need an answer about our lending and card products? We have collected the most commonly asked questions for you to review. We hope you find this content helpful.

PAYDAY LOAN FAQ INSTALLMENT LOAN FAQ TITLE LOANS FAQ CARDS FAQ

See Also

Online or In-Store Loan & Card ServicesLog Into Your Account | ACE Cash ExpressAbout ACE Cash Express | Leading Financial Services CompanyACE Cash Express Store Finder

Account Self-Service - Make a Payment

You can make a payment, pay off a loan, and view other account information by logging into theloan payment center(www.myacepayments.com). You can also pay using our 24/7 automated phone system at(866) 728-1808, convenience fee may apply.

Contact Us

Call Us

Online:(866) ACE-CASH

In-Store:(877) ACE-CASH

Hours: (CT) 7:00 a.m.-8:00 p.m., Mon.-Fri.; 8:00 a.m.-7:00 p.m., Sat.; and 10:30 a.m.-7:00 p.m., Sun.

Email Us

Internet Loans:InternetOps@acecashexpress.com

All Other Inquiries:CustomerService@acecashexpress.com

Visit a Store

Find anACE near me

Connect on Social Media

Find us onFacebook,Instagram,X, andLinkedIn

4.8 Rating on Google*

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*as of April 2024.

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Over 250,000 Reviews on Google

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Security and Fraud Concerns

If you receive a suspicious email, phone call, or text from an unknown sender asking for your account number, username, Social Security Number, password, or other account information with ACE, it is not one of our associates or any person acting on behalf of our company.

ACE will never:

See Also

Check Cashing Near Me, Get Cash Today | ACE Cash Express

• Randomly email or call you asking for your personal information
• Require you to load money onto a prepaid card to get a loan
• Demand you prepay any amount up front to consider your loan application or to complete your loan application

If you believe you’ve been a victim of fraud, contact us at(866) ACE-CASH.

For more information about how to recognize fraud or spot a scammer, see ourProtect Yourself from Scamspage.

Consumer Feedback

At ACE, we value consumer feedback, because your input helps us continue to deliver excellent customer service.

Comments or Suggestions

Phone:(888) ACE-PREZ (223-7739)

Email:acepresident@acecashexpress.com

More Ways to Contact Us

Collections

Payday and Installment Loans

Phone:(888) 753-2355

Email:CollectionsTeam@acecashexpress.com

Title Loans

Phone:(800) 817-5106

Email:CollectionsTeam@acecashexpress.com

Returned Checks

Phone:(888) 753-2367

Email:CollectionsTeam@acecashexpress.com

Make a Payment on Your Loan in Collections

Pay Online

Corporate Office

Populus Financial Group™ provides financial services through its family of brands including ACE Cash Express®, ACE Elite® Visa® Prepaid Debit Card, Flare Account® and Porte™. Our mission is to provide a broad range of quality financial products and services delivered with best-in-class customer service. (ABOUT POPULUS)

Address: 300 E. John Carpenter Fwy, Ste. 900 Irving, TX 75062

Main Number:(972) 550-5000

Human Resources

Phone:(800) 581-5126

Email:employment@acecashexpress.com

Interested in selling your check cashing or financial services business?

Email:acquisitions@acecashexpress.com

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To view state rates, please select your home state here.

'); } else { $('.license-rate-card-wrapper').each(function () { if (type == 'payday' || type == 'installment') { if ($(this).hasClass('data-state-' + selectedState) && $(this).hasClass('data-type-' + type)) { $(this).removeClass('hidden'); } // else if ($(this).hasClass('data-state-' + selectedState) && !$(this).hasClass('data-type-' + type) && !$(this).hasClass('unavailable')) { // $('.license-rates-container').append('

Sorry, this type of loan is not available in this state.

'); // $('.license-rates-message:not(:first)').remove(); // } } else { if ($(this).hasClass('data-state-' + selectedState)) { $(this).removeClass('hidden'); } } if ($(this).hasClass('data-state-' + selectedState) && $(this).hasClass('unavailable')) { $(this).removeClass('hidden'); $('.license-rates-unavailable-states').removeClass('hidden'); } }); }}function getLicenseCard(state) { if (filesData === null) return; if (!state) state = "all_states"; if (stateFiles.length <= 0) { for (let i = 0; i < filesData.length; i++) { const temp = filesData[i].state_name.split(" ").join("_").toLowerCase(); stateFiles[temp] = filesData[i]; } } const singleStateData = stateFiles[state]; let licenseCard = document.getElementById("license-card-id"); while (licenseCard?.firstChild) { licenseCard.removeChild(licenseCard?.firstChild); } let licenseWrapper = document.createDocumentFragment(); if (singleStateData?.online_payday_rates === null && singleStateData.online_installment_rates === null) { const element = document.createElement('div'); element.setAttribute("class", `license-rate-card-wrapper card-wrapper unavailable data-state-${state}`); const pElement = document.createElement('p') pElement.innerHTML = '

Sorry, this type of loan is not available in this state.

'; element.appendChild(pElement); licenseWrapper.appendChild(pElement); licenseCard?.appendChild(licenseWrapper); } else { if (singleStateData?.online_installment_rates !== null && !window.location.pathname.includes('/payday-loans/')) { singleStateData?.online_installment_rates.forEach(doc => { const currentWrapper = document.createElement("div"); currentWrapper.setAttribute("class", "col-lg-6 license-rate-card-wrapper card-wrapper available data-state-" + state + " data-type-installment"); const imageName = doc.name.split(" ").join("-").toLowerCase(); const anchore1 = document.createElement("a"); anchore1.setAttribute("class", "card icon-card"); anchore1.setAttribute("href", doc.document_path); anchore1.setAttribute("target", "_blank"); const cardImg = document.createElement("div"); cardImg.setAttribute("class", "card-img card-img-top"); var objectElement = document.createElement('img'); objectElement.setAttribute('src', '/assets/webp/licenses-rates/' + imageName + '.webp'); cardImg.appendChild(objectElement); anchore1.appendChild(cardImg); anchore1.innerHTML += '

' + doc.name + '

'; currentWrapper.appendChild(anchore1); licenseWrapper.appendChild(currentWrapper); }); } licenseCard?.appendChild(licenseWrapper); const licenseWrapper2 = document.createDocumentFragment(); if (singleStateData?.online_payday_rates !== null && !window.location.pathname.includes('/installment-loans/')) singleStateData?.online_payday_rates.forEach(doc => { const currentWrapper = document.createElement("div"); currentWrapper.setAttribute("class", "col-lg-6 license-rate-card-wrapper card-wrapper available data-state-" + state + " data-type-installment"); const imageName = doc.name.split(" ").join("-").toLowerCase(); const anchore1 = document.createElement("a"); anchore1.setAttribute("class", "card icon-card"); anchore1.setAttribute("href", doc.document_path); anchore1.setAttribute("target", "_blank"); const cardImg = document.createElement("div"); cardImg.setAttribute("class", "card-img card-img-top"); var objectElement = document.createElement('img'); objectElement.setAttribute('src', '/assets/webp/licenses-rates/' + imageName + '.webp'); cardImg.appendChild(objectElement); anchore1.appendChild(cardImg); anchore1.innerHTML += '

' + doc.name + '

'; currentWrapper.appendChild(anchore1); licenseWrapper2.appendChild(currentWrapper); }); licenseCard?.appendChild(licenseWrapper2); let license = false; let pageUrl = "/customer-service/"; if (pageUrl.includes('/installment-loans/') && singleStateData?.online_installment_rates === null) license = false; else if (pageUrl.includes('/payday-loans/') && singleStateData?.online_payday_rates == null) license = false; else license = true; // generate license section if (license) { const licenseWrapper3 = document.createElement("div"); if (singleStateData?.license_and_documents !== null) { singleStateData?.license_and_documents.forEach(doc => { const newWrapper = document.createElement("div"); const imageName = doc.name.split(" ").join("-").toLowerCase(); newWrapper.setAttribute("class", "col-lg-6 license-rate-card-wrapper card-wrapper available data-state-" + state + " data-type-installment"); const anchore1 = document.createElement("a"); anchore1.setAttribute("class", "card icon-card"); anchore1.setAttribute("href", doc.document_path); anchore1.setAttribute("target", "_blank"); const cardImg = document.createElement("div"); cardImg.setAttribute("class", "card-img card-img-top"); var objectElement = document.createElement('img'); objectElement.setAttribute('src', '/assets/webp/licenses-rates/' + imageName + '.webp'); cardImg.appendChild(objectElement); anchore1.appendChild(cardImg); anchore1.innerHTML += '

' + doc.name + '

'; //licenseWrapper3.appendChild(anchore1); newWrapper.appendChild(anchore1); licenseCard?.appendChild(newWrapper); }); } //licenseCard?.appendChild(licenseWrapper3); } else { licenseWrapper = document.createElement("div"); licenseWrapper.setAttribute("class", "license-rate-card-wrapper card-wrapper unavailable data-state-" + state); licenseWrapper.innerHTML += '

Sorry, this type of loan is not available in this state.

'; licenseCard?.appendChild(licenseWrapper); } }}let pageUrl = "/customer-service/";const incomingState = pageUrl.split('/')[2];let state = incomingState && incomingState.length > 0 ? incomingState : Cookies.get("state");if (incomingState?.length > 0) { $('#select-state, #contact-state').val(function () { return Array.apply(null, this.options)?.map(x => x.label)?.find(x => x.toLowerCase()?.includes(incomingState)) .trim()?.toLowerCase()?.replace(incomingState, '')?.replace(' - ', '').toUpperCase() });}getHeroWapper(state);getLicenseCard(state);$('.closeModal').click(function () { $('#licenseRatesModal, .modal-backdrop').hide();});$(document).ready(function () {})$(document).on('change', '#select-state, #contact-state', function () { let currentState = $(this).val(); if (this.selectedOptions && this.selectedOptions[0] && this.id === "contact-state") { currentState = this.selectedOptions[0].innerHTML.trim().replace(' - ', '').replace(this.value, '').replaceAll(' ', '_').toLowerCase(); } Cookies.set('state', currentState); getLicenseCard(currentState); getHeroWapper(currentState); if (typeof Cookies.get('state') === 'undefined') { Cookies.set('state', 'all_states'); } var baseURL = 'https://www.acecashexpress.com'; var paydayLoanLink = "/payday-loans/"; var installmentLoanLink = "/installment-loans/"; var titleLoanLink = "/title-loans/"; var locationsLink = "/locations/"; setProductPageURL(baseURL, paydayLoanLink, installmentLoanLink, titleLoanLink, locationsLink);})//method to redirect to search results page while clicking the search buttonfunction DisplaySearchResults(event) { try { if (event.key === "Enter") { event.preventDefault(); var searchInput = document.getElementById("search").value; window.location.href = "/search/?query=" + searchInput; } } catch (err) { window.location.href = "/search/"; }}// Check for text in the `input` fields and change background color.function backgroundColor(input) { if (input) { input.addEventListener("keyup", function () { if (input.value) { input.classList.add("bg-white"); } else { input.classList.remove("bg-white"); } }); }}searchInput = document.getElementById("search");// storeFinderInput = document.getElementById('store-finder-input');backgroundColor(searchInput);