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May 11, 2023, 6:56 pm
#1
Dan Burgess
Original Poster
Join Date: Sep 2003
Location: Hoffman Estates IL
Posts: 661
I'm asking for a refund of my GoWild! pass.
I just filled out the form with the below text. Stay tuned to see how it goes.
Dear Frontier Airlines,
I have enjoyed flying your airline occasionally over the years. My most recent trip was in December; I had a pleasant flight from Chicago O'Hare to Las Vegas that departed at 12:42pm, with a late morning return flight three days later into Chicago Midway. The record locators were FH32TX and ZCJU7J.
You have even had nonstop flights sporadically from my home airport (ORD) to El Paso, which I enjoyed on July 18, 2019, record locator CCSB9K.
Based on my pleasant experiences, I purchased the GoWild! pass in November 2022. I was eagerly looking forward to even lower-cost flights for a year beginning May 2.
Then your airline seriously curtailed service out of O'Hare, leaving just a few daily flights to Atlanta and Orlando, cities I do not visit.
Midway is available to me, though it is much more distant from my home in Hoffman Estates. Unfortunately, the flights west are often late at night, particularly MDW-DEN. Tomorrow (May 12) it departs at 9:19pm and on Saturday, May 13 the MDW-DEN departure is even later at 10:24pm. Neither arrival allows me to change planes to other western destinations, necessitating an inconvenient and expensive hotel layover in Denver.
Based on the reduced service out of O'Hare that occurred since I bought my pass, and the current inability for me to conveniently reach El Paso to visit my family, I believe a refund of my GoWild pass is in order. Thank you.
Last edited by Dan Burgess; May 13, 2023 at 1:21 pm
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May 11, 2023, 7:24 pm
#2
MileHighColorado
Join Date: Mar 2010
Location: Denver, Colorado
Programs: Marriott Platium. Hyatt Globlist. United Member. WN A-list w/CP. Frontier Elite 100K.
Posts: 363
I wish you luck Frontier announced this move in Jan 22
jjbiv likes this.
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May 11, 2023, 7:47 pm
#3
xooz
Join Date: Jul 2002
Posts: 3,682
Originally Posted by Dan Burgess
I just filled out the form with the below text. Stay tuned to see how it goes.
If the quoted text includes your real name and number, maybe you might redact at least the number
jjbiv, MileHighColorado, Orange County Commuter and 1 others like this.
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May 12, 2023, 10:43 am
#4
Venezuela-Miami
Join Date: Apr 2009
Location: Panamá
Programs: AY+ Platsku, CM Silver, Frontier Elite 100K, Marriott Gold and LT Silver, IHG Diamond Ambassador.
Posts: 382
Originally Posted by Dan Burgess
I just filled out the form with the below text. Stay tuned to see how it goes.
Loved Hoffman Estates, 'lived' for a month in the Holiday Inn express besides Cabelas, and walked almost daily to Poplar Prairie Stone Crossing. Considering formally moving to the area in the near future.
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May 13, 2023, 1:23 pm
#5
Dan Burgess
Original Poster
Join Date: Sep 2003
Location: Hoffman Estates IL
Posts: 661
Holy refunds, Batman! It was approved!
We understand that the removal of the El Paso option from the available destinations for the GoWild Pass has rendered it unusable for your frequent flyer needs. We sincerely apologize for any inconvenience this may have caused. While our standard terms and conditions do not typically allow refunds for the GoWild Pass, we have made an exception in your case due to the circ*mstances surrounding the flight schedule and destination availability.
bhomburg, mayiplease, GumboCook and 6 others like this.
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May 15, 2023, 2:29 pm
#6
MileHighColorado
Join Date: Mar 2010
Location: Denver, Colorado
Programs: Marriott Platium. Hyatt Globlist. United Member. WN A-list w/CP. Frontier Elite 100K.
Posts: 363
Wow, I am impressed.
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Jun 14, 2023, 2:32 pm
#7
Gejianye
Join Date: May 2018
Posts: 2
I wonder how you contacted F9 to request the refund? Email, website URL, or something else? I would like to the same. Thanks!
Originally Posted by MileHighColorado
Wow, I am impressed.
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Jun 15, 2023, 7:26 am
#8
renagade_x
Join Date: Jun 2023
Posts: 1
How did you contact
Originally Posted by Dan Burgess
Holy refunds, Batman! It was approved!
Hello I would like to do the same as I can not find any flights they always say unavailable. Did you email, live chat or what? I want to ensure I get my refund. Also what did you say to them?
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