Amazon Customer Service Phone Number [Updated 2022] - cruxfinder (2024)

If you are trying to contact Amazon customer service, then this article is for you.

What is the Amazon Customer Service phone number?

Toll-Free Number:

(888) 280-4331

Customer Service Number in the U.S.

(877) 375-9365

How do I chat With Amazon Customer Service on Mobile?

To speak to Amazon customer service via the app for mobile, simply tap the three-line icon located in the bottom-right corner of your screen. You can navigate there to Customer Services > Need help for something else, then Other > I’m looking for more help. Then, enter the chat-box located at the lower right of your screen, and then tap to send.

Start the Amazon mobile application. If you don’t have the app installed, it is available in the Apple App Store and the Google Play Store.
Tap 3 lines icon. It is located on the lower-right side of the screen.
Scroll down and then tap the Customer Services tab. This will be near the end of the screen.
Scroll down, and click to get assistance with another issue. It is located at the end of the screen.
Then, tap something Else. You’ll have to scroll down to the end of the page.
Then click I need more help.
Then, input your question in the chat box. When you are completed, click Send at the bottom-right right-hand corner.
How to contact amazon customer service
It is said that the Google searches “does Amazon have a phone number” yields around 2,200,000 hits. The positive news is that it is true that they have. Amazon’s customers support number is 1-888-283-4331. It is possible to call this number anytime all week long.

However, making calls to Amazon usually requires waiting times and is necessary to carry the mobile phone connected to your Amazon account. The customer service rep will send you a verification text message before you are able to start asking questions or discussing your concerns.

If making a call seems like an issue, even with the possibility of voice-commanding calls on an Amazon Echo, There are different ways to reach the company.

How do I send an email to Amazon?

Should you want to reach Amazon via email, you can use two addresses where you can mail. However, I’ve observed that Amazon’s response time can be as long as 48 hours, or maybe a little more. In addition, email keeps a record of the correspondence and could be the best solution for some problems.

If you have issues with your account, like billing disputes, For issues with your account, such as a billing dispute, please contact cis@amazon.com.

For general questions or general inquiries, please email primary@amazon.com.

Can I Chat with Amazon Customer Service on Social Media?
Many multinational companies have a quick response to customers via social media sites. This is especially true for Amazon. The customer service representatives can be reached through various social media platforms, such as @Amazonhelp on Twitter, or via direct messages to their Amazon Facebook and Instagram pages.

It is evident from the Amazon support chats for customers on Twitter indicate that on the social media platform, users receive prompt responses. Therefore, if you’re not sure which number to dial Amazon or email them, you can tweet or directly message Amazon customer service reps on their page. If the problem involves giving your details, it is advised to directly contact the Amazon Help Twitter page to keep your information from being exposed to fraudsters.

In the case of Facebook the Facebook page, it’s unclear if Amazon customer support responds quickly because you can only send them a direct message. Another option to contact the Amazon support team is to email them. The main Amazon customer service email address is ecr-replies@amazon.com.

Based on certain Amazon reviews posted on PissedConsumer, users have reported that they did not receive any response to their inquiry. For example, one of the most frequently asked Amazon questions asks, “which is the best Amazon email address to write to?” One reviewer said they received a quick reply when they wrote to Amazon through email at the jeff@amazon.com mail address.

If you’re seeking immediate assistance regarding your issue, It is recommended to get in touch with Amazon by phone or via the Twitter account @AmazonHelp.

Do they have 24/7 customer support?

Yes, Amazon provides support via phone, email, and chat 24/7

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